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Become a Customer Service Expert via Contact Centre Operations
Posted On : Oct-25-2010 | seen (225) times | Article Word Count : 451 |

Contact Centre Operations is a fast-growing industry that deals with the customer service aspect of a company鈥檚 call centre. The professionals in this field must have both strong computer and communication skills to successfully help clients over the phone. If you鈥檝e ever had a technical problem with your cell phone Cheap NFL Jerseys , a question about your TV bill or simply ordered a product or a meal through the telephone, then you鈥檝e dealt with a customer service expert who is trained in Contact Centre Operations. This customer service-based industry is one of the fastest growing sectors in Canada, with thousands of exciting opportunities.

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Centennial College鈥檚 program provides four intensive months of skills-focused training, which takes place in the college鈥檚 鈥渞eal life鈥? state-of-the-art training facility. This hands-on approach allows students to develop superior customer service and communication skills so that they may successfully listen and exchange information over the phone Cheap Jerseys From China , even with emotional customers. They will also practice conflict resolution and problem solving to help such customers. Aside from communication, students in Contact Centre Operations will gain the ability to cross-sell, up-sell and market the contact centre鈥檚 products and services. This will often require them to multitask as they speak, type and browse for information at the same time. That鈥檚 why the program also teaches multitasking and the ability to manipulate a variety of applications and databases. Training occurs through courses such as Computer Applications Cheap Jerseys China , Communication Skills, Customer Service and Sales, Soft Skills Development and Contact Centre Environment. Students coming out of this Contact Centre Operations Training will have strong foot holds in the job market. As the classes run Monday to Friday from 8:30 am to 12:30 pm, students are free to work part-time in the afternoons Cheap Jerseys , making this a convenient program that takes into account the busy lives of its students.

At the end of training, the students will participate in a career day. During this day, recruiters from major contact centres meet, interview and possibly hire students. To ensure that students are job-ready Wholesale Football Jerseys , they must obtain a minimum C grade average and an overall minimum GPA of 2.0聽for graduation.

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